Frequently asked questions.
If you don't see your question here, email hello@remedyfunctionalmedicine.com or ask during your New Patient Consult.
Getting Started
Functional medicine asks why a symptom is happening, not just what to prescribe for it. We look at the upstream drivers: hormones, metabolism, gut, inflammation, and how they interact. We're trained in both conventional and functional medicine and use both. Prescriptions, hormone therapy, and conventional testing are always a mainstay in the toolkit, alongside nutrition, lifestyle changes, and targeted supplements when they're enough.
Every patient starts with a 90-minute New Patient Consult. We keep our panels small on purpose, so new patients come in through an interest list rather than an open calendar.
A full review of your history, your symptoms, and lab you've already had (if any), with one provider who stays with you from here on. You leave with a written plan you keep, whether or not you continue with us. Your first visit is about understanding what's going on, not starting treatment yet. Once you enroll in the Framework, we order labs and begin your plan. You have 30 days after your visit to decide.
New patients are seen by our nurse practitioner, trained in the Remedy clinical model, and you keep the same provider at every visit. You can request Stacy when you get started.
The Framework is your first six months: comprehensive labs, a 90-minute lab review, follow-ups and a plan we adjust as your results change. Every Framework is personalized to your needs, goals and season of life, whether that means a focus on gut health, postpartum recovery, or precision genetics alongside hormone and metabolic care. After six months, most patients step into a lighter membership. Program pricing is reviewed at your consult.
Programs are how we deliver new patient care, because they build in the follow-up and monitoring that make the plan work. Limited a la carte visits are available for episodic needs, billed by time (including provider time outside the visit, such as refill requests, forms, and record review), subject to availability, and without between-visit support.
Cost and Insurance
No. Remedy is a cash-pay practice and does not bill insurance for visits. That's what lets us offer 90-minute consults and unhurried follow-ups. Most labs and prescription medications can still be billed through your insurance, and we accept FSA and HSA cards.
Yes, on request, for completed clinical visits. A superbill is an itemized receipt with the procedure and diagnosis codes your insurer needs to consider out-of-network reimbursement. Clarity Consults aren't medical visits and don't qualify. We can't guarantee reimbursement; that depends on your policy carrier.
Only the ones your history and goals call for. We take a conservative approach to labs, supplements, and prescriptions, and we don't mark up any lab we order. Many patients get a long way with an expanded conventional panel; specialty testing is added when it will change the plan. Labs are included in the Framework program. Outside a program, most basic labs can be billed to insurance, though insurers sometimes deny labs as "not medically necessary" and bill you later at a higher rate. Cash pricing avoids that and you have the option at each order.
Yes. Gift certificates are available in $50 increments and can be applied to any Remedy service, including the New Patient Consult. Please include the recipient's full name and date of birth when purchasing.
Your Care
No. Although our providers are licensed as family and acute care nurse practitioners, Remedy is not a primary care practice. You'll need to keep your PCP for annual physicals, screenings, and urgent needs. We don't provide after-hours or emergency care. We're glad to coordinate with your PCP or other providers when you'd like us to.
We don't provide lab recommendations for another provider to order and interpret. It fragments your care and rarely leads to follow-through. Testing guidance is part of working with us directly.
Yes, when it's indicated and part of your care plan. Prescriptions run through your insurance where possible; when a medication isn't covered, we work with accredited compounding pharmacies to find alternatives. Prescriptions are written for up to 90 days, and refills require appropriate follow-up rather than being automatic. We rarely prescribe controlled substances and don't store or dispense medications at our office.
Yes, when it's clinically appropriate and part of a broader plan. Hormone therapy is often part of the plan and never the whole plan.
Yes for active members, you have direct access to communicate to your medical team through the secure portal.
Location and Policies
Yes. Established patients can be seen in person at our SW Portland office, by appointment only.
Oregon, Washington, and Nevada. You must be physically in one of those states at the time of each telehealth visit; if you're visiting from elsewhere, you're welcome to be seen while you're here. Additional state licensing is in process. Sign up for our newsletter to hear when new states are added. Outside those states, Remedy Meducation® offers education for the general public, and we're happy to refer you to colleagues near you.
All appointments require 48 hours' notice to cancel or reschedule. For the New Patient Consult: cancel with 48 or more hours' notice for a refund minus a $100 administrative fee; cancel within 48 hours or no-show, and 50% of the visit fee is forfeited. Arriving more than 15 minutes late counts as a no-show. Outstanding balances are due before your next appointment.
No. Programs and memberships are non-refundable once you enroll. Your New Patient Consult is the time to decide whether our approach fits.